We've replied to your query by email, Once you get back to us with the requested information, we will be able to advise further.
Have a lovely weekend.
We're dealing with your issue directly by email and as advised, we will be able to resolve your issue once we have received the requested information from you.
We'd love to help you with your query but your ticket/email was closed as we hadn't heard back from you in some time or received the information we needed to be able to help you with your issue. I've emailed you again directly. so if you could send us through the requested info, we will be happy to help.
Have a lovely day.
We've responded to your email privately. If you could get back to us by email at care@blankcanvascosmetics that would be great.
Hi Kate, we've been happy to help you with your issue by email at email@example.com. If you have any further issues, please contact us there.
Have a great weekend.