I just placed an order and I've changed my mind
That's no problem. Please contact firstname.lastname@example.org right away and we will cancel your order.
Orders already dispatched cannot be cancelled. However, you can return your order once you receive.
I've just received my order is not what I expected, I wish to return
That’s ok. We hope that your order is what you wanted, but we understand.
Please complete the form linked here https://www.blankcanvascosmetics.com/index.php?route=account/return/add
We will then contact you with approval/return details
You can return your unused and in original packaged goods via mail/courier only within 28 days. Please note: Always get proof of postage.
We do not offer free returns at present
You should include your full name and order number in your package so we can match it to your purchase and begin the refund process.
Upon receipt and inspection that goods are in perfect restock order, we will refund via your original payment method. Please note, this does not apply to purchases made with one of our stockists. Please contact them instead.
A PayPal refund is generally automatic. Note: this isn't your bank account and the refund will need to be withdrawn from your PayPal account.
Credit Card Refunds
Credit card refunds are arranged quickly at our end upon requests however your bank will take 3-7 days to process this payment back to your account. This is beyond our control.
For any other query, please contact email@example.com.